Welcome to customer service

Answers to most common questions can be found in the self service or in the FAQ. You can also use contact us by using the e-mail at the bottom of this page.

Self service

My pages/Log in
New customer
Forgot password/Username
Check orderstatus
Change my details


Freight costs

A freight cost of 30 Dkr is added to each order. If the order exceeds 499 Dkr the shipping is FREE of charge. 

Your products will be sent directly to your home address. Larger shipments have to be collected at your local post-office.

Credit card problems

To continue shopping with credit cards, your browser must accept third party cookies. Here’s how you should do:

  • Firefox: Go to Tools -> Options -> Privacy on the top of the panel -> Select the checkbox labelled ‘Accept cookies from sites.’-> Select the checkbox labelled ‘Accept third-party cookies.’-> Click OK
  • Internet Explorer: Go to Tools -> Options -> Privacy and press the Advanced options, where you check in the top box called “Override automatic cookie handling”. Then press OK
  • Mac / Safari: Go to Settings -> Security -> Accept Cookies: Always.

I have not received an order confirmation

This may be due to several factors. Please contact us through our contact form if you have not received an order confirmation email within two hours after purchase. Please refrain from replacing your order until you have received confirmation of response from Customer Service.

If you have further questions, please feel free to contact us through our contact form by filling out the form above.

Contact us